Conditions of Use

General terms and conditions of Hämatom OnlineShop

Conclusion of the contract

The contract between the customer and Hämatom is concluded in the following way:

• The customer can choose from the offer and change the content of his shopping cart or empty it.
• By clicking the "Send order" button, the user places a binding order with us regarding the goods contained in the shopping cart.
• By sending the goods, the contract is accepted by us and the contract is concluded.
• When registering, our customers are obliged to provide truthful information.
• If a customer provides incorrect data from the outset, in particular an incorrect email address or telephone number, we can withdraw from a beforehand concluded contract.

Exchange / Right of withdrawal

The customer has the right to cancel the contract in accordance with the statutory provisions.

You can cancel the contract within two weeks without giving a reason:

• The cancellation period begins with the receipt of the delivered goods.
• To meet this deadline, it is sufficient to send the cancellation in good time.
• Please include your address details and the invoice number.
  The revocation must be sent in writing to:
  
  Anti Alles GbR
  Brüderes 6a
  95469 Speichersdorf

           GERMANY

E-Mail: shop@haematom.de

• It can be done by post, by fax, by email (which does not have to be provided with a qualified electronic signature), by means of another permanent data medium, or by returning the item. (Please include your address details and the invoice number, and note your bank details to which we should transfer your credit.)
• If you exercise your right of withdrawal on time, you are no longer bound by your declaration of intent to conclude a contract with us.
• Payments already made will be refunded to the customer within 30 days of receipt of the return.
• If the cancellation is exercised, the customer bears the costs of the return.
• The customer is required to return the goods within two weeks of exercising the right of cancellation if the cancellation has not already been declared by return.
• Tickets are non-returnable.
• Articles that have already been signed are non-returnable.

In the absence of any other agreement and without prejudice to other legal provisions, the right of withdrawal does not apply to:

Goods that are manufactured according to customer specifications, or are clearly tailored to personal needs or that are not suitable for return due to their nature.


Exchange or return right

• Should you ever be unsatisfied with an item, you can return or exchange it within 14 days, as we want you to really enjoy the things you have purchased.
• If an item is clearly wrong or damaged, you will immediately receive a free replacement.
• Tickets are non-returnable.
• Please pack the returned goods as well as you received them.
   

Please send returns to the following address:

Anti Alles GbR
Brüderes 6a
95469 Speichersdorf
GERMANY

returns with unpaid postage are generally not accepted or only after prior consultation.

Delivery

We will of course endeavor to process your order as soon as possible after receiving it. However, please note the availability next to the respective article.

Payment

The prices for all our items are in EUR and include the VAT currently valid.

Payment methods in our shop:

• advance payment (bank transfer prior to delivery)
• PayPal
• SOFORT payment (immediate purchase)

If you choose to pay by bank transfer, please wait with the pre-payment until you have received an order confirmation from us via e-mail. Once received, please transfer the total amount including the order number. You will find the bank details on the order confirmation.


Warranty

The warranty follows the legal provisions.

We kindly ask you to inform us of any obvious errors in the delivered goods as soon as possible in order to discuss further action. An email would be enough, but a quick call would be appreciated to easily discuss how to proceed. Of course, you may also send us your desired actions in a letter or fax or simply return the goods. Please do not send your package with unpaid postage, as we generally do not accept returns with unpaid postage or only accept them after prior consultation. (Please include your address details and the invoice number, possibly your bank details, if we are to refund your return. See also Exchange / Right of withdrawal above.)

The execution of the right of withdrawal remains of course unaffected.
The colors may differ from the original due to the limited display options in the shop.

Data privacy

According to § 28 of the Federal Data Protection Act (BDSG), we would like to draw your attention to the fact that the data required in the course of business is processed and stored using an EDP system. Personal data will be treated confidentially. Personal data will only be requested to process the order. The customer can at any time seek a deletion of his data. The customer can request information about the status of his stored data at any time free of charge. Your data will not be passed on for the purpose of advertising or market- or opinion research!

Legal disclaimer

With the judgment of May 12, 1998, the regional court of Hamburg decided that one may be responsible for the content of a linked page by providing a link. According to the district court, this can only be prevented by expressly distancing yourself from this content. We may have placed links to other websites on our website. The following applies to all these links: We have no influence whatsoever on the design and content of the linked pages. We therefore hereby expressly distance ourselves from all content on all linked pages on our website and do not adopt this content as our own. This declaration applies to all links displayed on our website and to all contents of the pages to which the banners and links registered with us lead.


Note according to §6 TDG and within the meaning of §6 paragraph 2 media services state treaty:

Operator and owner of this page:

Anti Alles GbR
Brüderes 6a
95469 Speichersdorf

Tel: +49 9275 97 29 66
E-mail: info@antialles.net
Information for consumers on out-of-court dispute resolution

Notification according to the ODR regulation (Art. 14 paragraph 1 ODR-VO)
Link to the platform of the EU Commission for online dispute resolution: http://ec.europa.eu/consumers/odr

Our email address is: shop@haematom.de

Notification obligation under the Consumer Dispute Settlement Act (§ 36 VSBG)
We are not obliged to participate in a dispute settlement procedure before a consumer arbitration board nor are we generally prepared to do so.

Information about online dispute resolution

The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr/

This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.